Shipping & Returns

Returns Policy

Our tea should make you happy. If you have any problems with your order, we want to make it right! Please contact us within 30 days of purchase date at support@twoleavestea.com.

 

Please provide your order number. One of our helpful team members will be in touch with you within 3 business days to help organize your return. Accessories and teaware must be unused and in original packing.

 

Shipping charges are nonrefundable unless we are responsible for a mis-shipped order. If you are a wholesale customer, email wholesale@twoleavestea.com. (Pssst! We have a Two Leaves for Business website.)

 

Ordering Information

Orders placed before 11am Eastern Time (or by 10am for International shipments) Monday - Friday will ship out that same day from our warehouse in Ohio, otherwise they will ship out the following business day. (How’s that for speedy service?! We know what it’s like to need tea!)

 

Our super-quick processing time means that once your order is submitted, we can’t change it – not even any last minute additions. Our warehouse will be closed on the following U.S. holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following day, Christmas Eve day and Christmas. 

 

In the event that an item is out of stock, you will be notified and your order will ship in full when that item is back in stock. Need help or have questions about your order? Our team is available to help you Monday through Friday, 9am to 3pm MTN time at support@twoleavestea.com.

 

Shipping Information

Note: Due to industry wide shipping delays, shipping can take up to 14 days or more.

Two Leaves and a Bud ships from Ohio and offers flat rate shipping based on the value of your order for all destinations. You will be able to view rates and choose your shipping method before submitting your order. We currently offer FREE shipping on orders of $50 or more shipped within the US or to Canada! Shipping rates are calculated after discounts are applied. 

More about Domestic Shipping Options

  • Standard – 14 days or more transit time. This service reaches every residential U.S. address, including AK,HI, and Puerto Rico, P.O. boxes, and military APO, FPO and DPO destinations.
  • Ground - 5 to 8 days transit time to all destinations in the continental U.S.
  • Expedited – 3 business days transit time (except for AK and HI).
  • 2 Day – 2 business days transit time.

 

International Shipping Options

We ship to our tea fans in Canada via the United States Postal Service International Mail – First Class or Priority. Expect up to two weeks delivery time.